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RETURNS

 

EXTENDED HOLIDAY RETURNS 2023

Shop with confidence with our extended returns period. All orders placed online from 16th November 2023 to the 24th December 2023 have an extended return period of 60 days from the date of ordering, subject to our standard returns criteria. All purchases made on or before 15th November 2023 or on or after 25th December 2023 are subject to our standard return policy of 30 days from the date of ordering.

Please note that returns during our Sales and Holiday period between November to January may experience an extended delay in processing due to increased volumes and Public Holiday closures. If your return has been marked as delivered to our online Returns Centre, our team will process this as soon as possible and do not require any follow ups. We thank you for your patience during this time.

 

P.E NATION OFFERS:

  • Refund on FULL PRICE items
  • Store credit SALE items (Excludes FINAL SALE)

CONDITIONS FOR RETURNS:

  • Items must be returned with 30 days of your order confirmation date
  • All original tags must remain attached
  • Item(s) must be unworn, and returned in original condition
  • All Swimwear Item(s) must be unworn, and returned in original condition with hygiene stickers still attached.

FINAL SALE ITEMS are final and cannot be returned for a refund, or store credit, other than in the event of them being faulty. All FINAL SALE products are tagged with FINAL SALE on the product page for easy identification.

We recommend choosing carefully to avoid disappointment, so please get in touch at info@pe-nation.com if you have any questions regarding sizing. Any items returned outside the 30 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return. Please take care when trying on swimwear and wear undergarments at all times. If returned, the hygiene sticker must remain in place and will not be accepted if removed or altered. P.E Nation reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.

HOW TO RETURN WITHIN UNITED STATES:

  • Please click here to complete your returns request

  • We will email you within the next business day with your Return Authorisation Form and FREE shipping label

  • Items must be returned within 30 days of your order confirmation date

  • Simply place the authorisation form inside your parcel and attach the shipping label provided on the outside of your parcel

  • Drop your parcel off at a convenient USPS drop off. Click here to search location drop-off points.

  • Once received, we assess your return and if in compliance with our return policy, complete your refund, or store credit

HOW TO RETURN REST OF THE WORLD:

  • Please click here to complete your returns request

  • We will email you within the next business day with your Return Authorisation Form and return shipping address. All costs associated with returning items to P.E Nation are at the responsibility of the customer.

  • Items must be returned within 30 days of your order confirmation date

  • Simply place the authorisation form inside your parcel and send back to our Sydney warehouse

  • Once received, we assess your return and if in compliance with our return policy, complete your refund, or store credit